HP Officejet Pro 8025 - cartridge cannot be used until printer enrolled in HP instant ink

[MikeBart]

It all started with an unsuccessful Windows update.  Suddenly, I couldn't connect to my printer - couldn't print to PDF or anything that worked prior to the update.  Tried everything I could, but no luck (including clearing and restarting the print spooler).  Did a reset of Windows 10 which whacked all my applications, but I still couldn't print.  Tried a printer reset but that ended in an error.  

My printer IS connected to the internet, but I have graduated from 'Driver unavailable' to 'Disconnected from internet'.

And now, the printer is informing me that 'cartridge cannot be used until printer is enrolled in HP Instant Ink'.

I've tried everything that the virtual assistant has suggested, but I'm still printerless.

At my wit's end - HELP!

[Rainbow23]

Hi @MikeBart,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing cartridge issues with your printer that is enrolled to instant ink.

Please follow the steps listed below: 

1. Sign into your Instant Ink account: Instant Ink account 
2. Check the printer status in the Status area of your Instant Ink account page:
   • Ready to print: Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.
   • Not ready to print:
     1. Click the refresh button.
     2. Click the browser reload button to reload the account web page.
     3. Repeat up to five times, until the status changes to Ready to print.
3. Make sure your connection is compatible with Instant Ink.
   • Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.
   • USB as the only connection does not work. An Internet connection is required.
4. Make sure your router is on and connected to the internet.
   • Use a mobile device or PC on the same network to check the internet connection.
   • If you cannot connect to the internet through your network, turn the router off and back on.
   • If the router is not connected to the internet, contact your network service provider.
5. Check the printer connection to the router.
   • Wi-Fi connection: The blue wireless light on the printer should be on and not blinking. If it is not, turn the printer and the router off and back on. Go to HP printer setup (Wi-Fi network) for more help.
   • Ethernet connection: If the light next to the Ethernet port is off, unplug the cable at both ends and then plug it back in. Turn the printer and router off and back on if the light is still not on.
6. Check the printer status on your Instant Ink account page again:
   • Ready to print: Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.
   • Not ready to print: Click the refresh button and then the browser reload button. Repeat up to five times, until the status changes to Ready to print.
7. If your printer uses two ink cartridges, try these steps:
   • Remove the ink cartridges from the printer and set them aside.
   • Unplug the printer.
   • Wait 30 seconds.
   • Plug the printer back in.
   • Reinstall the ink cartridges.
   • Check the printer status on your Instant Ink account page again:
     1. Ready to print: Turn the printer off and back on. If the error message goes away, you can stop troubleshooting.
     2. Not ready to print: Click the refresh button and then the browser reload button. Repeat up to five times, until the status changes to Ready to print.
   • If the error message still appears, turn the printer off and back on.

You may also refer to this document: https://support.hp.com/us-en/document/ish_3259780-1985263-16

Let me know how this goes.

Take care and have a good day.

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