HP Officejet Pro 8100 Printer Failure/Cyan Ink Light Flashing

[mark0607]

Tried to print - pages came out empty.

Ran diagnostics print heads needed cleaning, diagnostic page printed, cyan ok, magenta ok, yellow not ok streaked with black, black not ok, so proceeded to click clean printheads button

received cyan cartridge empty button (which it was) replaced with new

Cyan now flashing on printer

when try to print get error:

Followed all the diagnostics to no avail.

Can anyone help.  Don't need a new printer plus have whole new set of ink to use.

[Nal_NR]

Hi @mark0607,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the Printer Failure.

This looks like a hardware issue. 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

If you have performed all the steps from this document and still having issues, then I recommend contacting the phone for service. 

You may also refer to this document. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mark0607]

I have tried all the options. 

when I put the empty cyan cartridge back in I do not get same error. But it states that cyan cartridge is empty?

How do I contact HP and how can I get a quote for fix. It has to be cheaper than a new printer?

thanks

[mark0607]

It does not appear to be hardware. 

what hardware is there on an inkjet?

[Nal_NR]

Hi @mark0607 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above as the sensor might have gone bad and might need service.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!