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‎08-13-2016 04:15 PM

HP Recommended
Product: HP Officejet Pro 8500 A909n
Operating System: Mac OS X 10.11 El Capitan

HP Officejet Pro 8500 A909n - heads will not align.

 

- replaced heads- get green light in HP Utility on both

- replaced ink

- reset printer.

it still will not pass alignment - test patterns look OK (2 and 3) except for verticle lines (test pattern 1) 

second 3-line set are a little off in the middle (verticle)

 

Anything else I can try?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-16-2016 02:59 PM

HP Recommended

Hey @bgflyer,


Welcome to the HP Support Forums!

 

I see that you are having some issues with aligning your Officejet 8500 Premier All-in-One Printer. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to troubleshoot alignment issues with your printer. 

 

If after following the above you can still not align, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to see what options are available.


Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-16-2016 02:59 PM

HP Recommended

Hey @bgflyer,


Welcome to the HP Support Forums!

 

I see that you are having some issues with aligning your Officejet 8500 Premier All-in-One Printer. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to troubleshoot alignment issues with your printer. 

 

If after following the above you can still not align, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to see what options are available.


Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎08-16-2016 08:45 PM

HP Recommended

Thied all that. Looks like the printer is dead. Headed to recycle bin.

Was this reply helpful? Yes No
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