HP Officejet Pro 8500 A910

[GinPA]

This printer was working partially well (printing only black and magenta).  I replaced the ink cartridges and cleaned the printer heads 3 times, checked the cables and now no ink comes out at all.  There is only a faint hint of the black letters.

The first problem (lacking yellow and cyan) began weeks ago and I replaced the ink cartridges since but the lack of any ink began yesterday after cleaning the heads and testing alignment.    According to the HP printer report, the printer heads are good and the ink supply is sufficient.  The identical problem has now manifest in the same model printer I brought upstairs and hooked up to the same computer using Windows 10.

[Jay_G24]

Hi @GinPA

Welcome to the HP Support Community. 

If you have already performed the steps from the document Fixing Print Quality Problems for the HP Officejet Pro 8500 All-in-One Printer Series (A909)and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

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