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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎11-10-2022 08:46 AM

HP Recommended

Today I have a flashing keypad and an error that says "Printer Error - Please turn printer off and then on" and when I do that I receive an "Improper Shutdown" message before it returns to the Printer Error screen again.   I've also unplugged the printer and removed the ink cartridges per a past post resolution.   Any help avaiable?

3 REPLIES 3

‎11-19-2022 05:51 AM

HP Recommended

Hi @ALLISONR22,

 

Welcome to the HP Support Community!

 

I understand you have a false paper jam error, make sure you have tried the steps mentioned in this document - Paper Jam Error

 

The advanced reset will only work if you are able to bypass this error and access the home screen of the printer. if not, you will not able to perform the reset.

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Nal_NR-Moderator
I am an HP Employee

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‎11-21-2022 01:42 PM

HP Recommended

I don't get a paper jam error.  I get an "improper shutdown error".   Any thoughts on getting that cleared?

 

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‎11-23-2022 03:29 AM

HP Recommended

Hi @ALLISONR22,

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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