HP Officejet Pro 8600 N911g series will not print red text

[terryh1]

Printer colors and functions for my HP 8600 Officefet Pro N911g series all work well except for the color red. I can do green, blue, etc. When I set it to red i get a shade of black. The red colors always worked in the past. This is a new problem. 

[Barachiel]

Hi @terryh1,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

Cleaning the printhead:

To clean the printhead, go to Tools on the printer control panel.

1. Load plain white paper into the input tray.

2. On the printer control panel, touch the Right Arrow to display additional options.

3. Touch Setup , and then touch Tools.

4. Touch Clean Printhead.

     note:

   Mechanical noises during the cleaning process are normal.

5. When the first cleaning stage completes, a test page prints. Examine the test page for print quality.

   • If these steps resolved the issue, touch No to skip the other cleaning stages. You do not need to continue troubleshooting.

   • If the issue persists, touch Yes to start the second cleaning stage.

6. When the second cleaning stage completes, a test page prints. Examine the test page for print quality.

   • If these steps resolved the issue, touch No to skip the last cleaning stage. You do not need to continue troubleshooting.

   • If the issue persists, touch Yes to start the last cleaning stage.

7. When the last cleaning stage completes, a test page prints. Touch OK, and then examine the test page for print quality.

Please reply with the details for further assistance.

Eager to help!

[terryh1]

Morning,

My product number is SNPRC-1101-01. I do not know how long the problem has existed. I use a little red ink at Christmas time. It worked last year in December of 2016 and not now. I have tried alignment and cleaning the print heads etc. I have checked for updates, drivers, and been told all are current when running diagnostics. I was trying to print from Word 2013 when this happened. I used green color instead of red to complete my project. 

[Jeet_singh · Accepted solution]

Hi @terryh1,

It looks like you were interacting with @Barachiel, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

As I understand you have tried already tried cleaning the printhead as well as alignments and still having the issue with printing in red. Don't worry as I have a few other steps which should help you resolve this issue.

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the issue persists, I would suggest you could try to use a old ink cartridge or a different ink cartridge and check if that works. If nothing works, I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[terryh1]

Thanks Jeet_Singh, I repeated the print head cleaning to the third level and now have a nice print with red ink. I appreciate your support and others in the forum. Happy Holidays.

[Jeet_singh]

Hi @terryh1,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,