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Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
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‎08-21-2024 01:34 PM

HP Recommended

one of my cartridges ran empty.  I replaced with an official HP 951 cartridge.  error message now shows "problem with printer or ink system". I have tried the following multiple times with no success:

powered off, unplugged from back of machine & wall

removed cartridges

removed & inspected cartridge well for damaged pins or ink residue- none found

 

Cannot get error message to clear or screen to advance to any other screen

Category:
1 REPLY 1

‎08-23-2024 08:38 AM

HP Recommended

Hi @Jhomeoffice1,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the Ink System Failure.

 

Try updating the firmware. Click here

 

If you have performed all the steps mentioned in this document and still having issues, either the cartridges are faulty or the printer ink system itself. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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