HP Officejet Pro 8600 - There is a problem with the printer or ink system.

[D_S_Y]

The Virtual Assistant only offered suggestions I've already attempted... I've spent about 15 hours attempting to fix so far. Any other suggestions are welcome.

Printer reflected ink low so changed cartridge

Printer insists one new full 951 cartridge (exp 11/2025) and one new full 951xl (exp 10/205) cartridge is empty

Printer now says there is a problem with the printer or ink system.

I have now repeated all of the suggestions in HP Official Support, HP Support Community and several suggestions found in youtube videos.

unplugged cord at back of printer and wall for 60 seconds multiple times

unplugged cord at back of printer and wall for 60 seconds and plugged in while holding the power button multiple times

removed and reseated print cartridges multiple times

removed and reseated printhead multiple times

Printer STILL says there is a problem with the printer or ink system.

tried to navigate to hidden support menu to reset using sequences:

back, home, back, back

back, back, back, back

hold power/cancel

Printer STILL says there is a problem with the printer or ink system.

Pulled print cartridges out, & closed door to bypass error screen and access install cartridges setup menu

Printer STILL says there is a problem with the printer or ink system.

Reinstalled drivers…

Easy start install

Downloaded Essential Software

HP Easy Scan - Cannot Install Software: Cannot download the software. Check your network connection, and then try again.

OJP8600_N911a_2011A.dmg

HP Firmware updater - Cannot update the device: This Firmware Updater does not contain upgrades for your device

Printer STILL says there is a problem with the printer or ink system.

[D_S_Y]

I have tried contacting HP via Virtual Support  to resolve as no-one has responded to this post from July. Chat bot keeps leading to my own post and other similar issues. I have now manually cleaned the printhead 3x and powered on and off at least 30x. reinstalled drivers and firmware. Still cannot get past the error message: "There is a problem with the printer or ink system" to get to a reset menu.

Can someone from HP Community

[D_S_Y]

Can someone from the HP Support Community please reach out?

[Raj2111]

Hi @D_S_Y 

Welcome to the HP support community.

I understand that you are facing an issue with your Printer, I am glad to assist you today.

Please follow th linke below :

https://support.hp.com/us-en/document/ish_1740122-1449154-16

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,

Raj

[D_S_Y]

Thank you Raj2111, but I have already repeated the instructions noted in the support document, and others on the site, for 2 months. I've finally given up on my HP Officejet 8600

[Raj2111]

Hello @D_S_Y ,

Welcome Again to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope.

Take care and have a good day.

Raj 

HP Support