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‎01-30-2023 11:27 PM

HP Recommended
Operating System: macOS 10.13 High Sierra

HP Officejet Pro 8610

I'm getting same error that many others have posted: Missing or Failed Printhead, and I've read through all offered solutions. I tried using a printhead from another printer (same model) but it didn't work. I also tried:

- Resetting printer by unplugging for > 60 seconds while printer was turned on.

- Checked and confirmed that I'm on latest firmware.

- Reseated printhead and cartridges.

The only thing I haven't tried yet is a "semi-full reset". A previous post said that the instructions were specific to the printer, and the HP employee who offered the solution sent a PM to the user with specific instructions. Can I get those instructions for my printer please. 

Category:
8 people had the same question
3 REPLIES 3

‎02-06-2023 01:58 AM - last edited on ‎05-11-2023 02:50 PM by

HP Recommended

Hi @merrick777 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you. 

I see that you are facing printhead issues with HP Officejet Pro 8610 e-All-in-One Printer series.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.
Take care and have a good day.

Treeko
HP Support


I am an HP Employee

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‎02-06-2023 04:53 AM

HP Recommended

@treeko As stated in my post, I have tried everything listed. Can you please re-read my post and then answer 

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‎06-30-2023 09:19 AM

HP Recommended

Hi community!

 

The following article may help you resolve the issue:

 

How to solve printhead error for Officejet 8600 to 8660

 

SofiaML
HP Support Community

 

 

I work on behalf of HP.
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