HP Officejet Pro 8610 communicate with computer

[lori208430]

power outage, HP Officejet Pro 8610 , solid blue light, but doesn't communicate with computer

[VikramTheGreat]

Hi @lori208430,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating this can be, especially after a power outage when your HP OfficeJet Pro 8610 shows a solid blue light (indicating Wi-Fi connection) but won’t communicate with your HP ENVY Desktop running Windows 11. This usually points to a network or driver issue caused by the outage. Let’s fix it step by step:

Step 1: Confirm Printer is Online

• Solid blue light means Wi-Fi is active, but verify: 
  • On the printer: Wireless icon → Network Status → Connected.
  • Print a Wireless Network Test Report:
    Setup → Reports → Wireless Test Report.

Step 2: Restart Devices

• Power cycle the printer, router, and desktop PC.
• Plug the printer directly into a wall outlet (avoid surge protectors).

Step 3: Check Printer Status in Windows

• Press Windows + R, type control printers, and hit Enter.
• Right-click your HP OfficeJet Pro 8610 → Set as Default Printer.
• Ensure Use Printer Offline is unchecked.

Step 4: Reinstall Printer Driver

• Remove the printer from Settings → Bluetooth & Devices → Printers & Scanners.
• Download the latest full driver package for OfficeJet Pro 8610: HP Officejet Pro 8610 e-All-in-One Printer series | HP® Support

Step 5: Run HP App

• Download HP’s official diagnostic tool: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
  It will automatically detect and fix communication issues.

Step 6: Check Firewall/VPN

• Disable VPN temporarily.
• Allow HP app and printer services through your firewall.

👉 HP Official Guide for Printer Communication Issues: Communication failures between computer and printer | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat