HP Officejet Pro 8610 does not recognize ink cartridges

[Leathert]

My printer has stopped recognizing its ink cartridges. At first the problem only happened occasionally and could be fixed by installing and reinstalling the cartridges, or just waiting for a couple of days, but now it's continuous.

When I turn the printer on, it immediately gives me an error message (no code), saying that it cannot find the cartridges. All four are marked on the screen as not found. I have followed the troubleshooting instructions here: http://support.hp.com/us-en/document/c04090902

The cartridges are genuine, they're the ones that came with the printer. I have removed them, checked the contacts on all four. They didn't look damaged or unclean, but used a cloth to clean them all anyway. Put them back in, didn't help. Checked the latch, it was in the correct position. I even tried the restarting to no avail.

I tried replacing one of the cartridges with a new one (again, genuine HP product), but the printer does not find the replacement either. And considering that all the cartridges have failed at the same time, I find it difficult to belive the problem lies in them. 

I'm from Finland, and I have not found a phone number I could call for help. Does one even exist for my country?

[DocCottle · Accepted solution]

Hey @Leathert,

Welcome to the HP Support Forums! I hope you enjoy your stay here.

I see that your Officejet Pro 8610 e-All-In-One Printer is not recognizing cartridges. I could help you with that, however it seems like you have already found the HP document that guides you through troubleshooting. Instead, you can contact HP support (in Finland) by clicking on this link.

I hope you get your issue sorted out and I hope you have a great weekend!

If this resolves your issue then please help other users find this post by clicking on Accept as Solution on my post.

If you appreciate my help then please let others know by clicking on the thumbs up icon below my post.

[bugelman]

This is a recurring problem with HP printers. Their printers are designed with an program that deters non-HP cartridges from easily being used. The program also sometimes prevents original or replacement HP cartridges from being recognized and used. It's a design issue known to HP, which they'll deny exists. This unethical business practice will prevent me from ever purchasing a HP prduct again in my lifetime. I refuse to do business with companies who secretly do business programs like this. It's WRONG!

[kp5692958]

I am having the same issue as described by the previous user.  I have tried all the steps described in the troubleshooting document with no avail.

Thank you for your assistance.

[kp5692958]

Interesting!!!

[Rigito]

Im having the same issue

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@bugelman

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