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‎04-10-2019 08:41 AM

HP Recommended
Product: HP OFFICE JET PRO 8610
Operating System: Microsoft Windows 10 (32-bit)

Printer will not print, everything was fine until one morning did not work...PRINTER IN ERROR STATE...I have tried everything! including cleaning cartridges, unplugging, new drivers etc etc etc....Please help

19 people had the same question
3 REPLIES 3

‎04-11-2019 07:58 AM

HP Recommended

@Florida2250,

 

Thanks for reaching out to the HP Support community!

  • Are you getting the error on the printer or on the PC? 
  • Are you getting any error codes?
  • Is the printer connected to a WiFi network?
  • Are you able to make copies?

Let's try these steps:

 

Step 1: Power Reset (Ignore this step if already performed)

  • Make sure this printer is plugged into a direct wall, not a surge protector.
  • Turn the printer on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet. Wait at least 60 seconds
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
  • Check if the error goes off
  • Try to print/copy

 

Step 2: Restart the devices(if the printer is connected on a network)

  • Turn off the WiFI router, wait for 60 seconds, turn it back on.
  • Turn off the Printer, wait for 60 seconds and turn it back on.
  • Check if the error goes off
  • Try to print/copy

 

Let me know if this helps. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

ATHARVA_GP
I am an HP Employee

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‎04-13-2019 05:49 AM

HP Recommended

No, that's solution did not work. As I said in my email I had tried everything including turning it on and off etc etc. What did work I have to go through all my settings delete all the drivers delete any other hp's installed, and reinstall one driver and one HP printer and connect a printer directly to PC. Thank you for your help

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‎04-13-2019 12:16 PM

HP Recommended

@Florida2250,

 

Glad to know that the issue is fixed.

Please feel free to contact us again if you need any further help.

 

Cheers!

ATHARVA_GP
I am an HP Employee

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