HP Officejet Pro 8610 -showing error message on display saying “ Printer failure

[Muddaiah]

I have HP Officejet Pro 8610
and it is showing error message on display saying
“ Printer Failure - There is a problem with printer or ink system.
Turn printer off, then on. If the problem persists ,contact HP”
It is not ink problem as utility check shows enough ink levels .
I tried Turn printer off, then on several times- no change. I unplugged
the power card, plug it and turn printer on but this did not work. I am not sure
where the problem is and error message does not give any clue where the problem might be apart from saying "There is a problem with printer or ink system". I know there is a problem with printer but what is the problem? I know it is not ink.

[TEJ1602]

@Muddaiah, Welcome to HP Support Community!

I'd recommend you follow the steps below-

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

1. With the printer on, disconnect the power cord from the rear of the printer.

2. Open the door to access the carriage inside of the printer.

3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

   

4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

   

5. Close the carriage access door.

6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

Step 3: Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

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