HP Officejet Pro 8610

[sgaraengineer]

Receiving a Printer Failure message stating “There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP.”   
I have turned printer off and unplugged several times with no success. 

[Nal_NR]

Hi @sgaraengineer,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the ink system.

• Reseat the printhead up to three times
• Open the door to access to the ink cartridges.
• Wait until the carriage stops moving before you continue.
• Unplug the power cord from the rear of the printer.

•    WARNING: 
• You must disconnect the power cord before reaching inside the printer.

• Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

• Close the ink cartridge access door.
• Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.
• Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

You can refer this HP document for more assistance:- Click here

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.