-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Officejet Pro 8620 Offline: Turn Off and Turn On Works

Create an account on the HP Community to personalize your profile and ask a question
04-24-2017 10:37 AM
Thanks for the reply, the procedure is the same for all the products. As I mentioned earlier, it is up to you whether you want to continue using the printer as it is. Or you can reinstall the printer in the manner suggested.
Please do reply if you need any further assistance.
Chimney_83
I am an HP Employee
06-03-2017 06:04 AM
Quick update here for this post. After weeks now of careful monitoring and usage, I am pleased to state that we have found a solution:
DO NOT INSTALL HP SOFTWARE!!! Instead, simply use default Windows 10 drivers. Installing HP software introduces a liability and creates all sorts of issues. In our environment, at least.
By simply using default installation and drivers on all our Windows 10 machines, we have been operating smoothly without interruption or any funny business. So, long story short: HP software is the problem and should be avoided at all costs.
Thank you all again for your assistance.
- « Previous
- Next »