HP Officejet Pro 8620 Printer Failure/Cyan Ink Sensor Failure

[maxwelton]

I received the following Printer Failure Message: "There is a problem with the printer or ink system. Turn printer off, then on, if problem persists, contact HP."  I tried this multiple times, but just kept getting the same message.  There was no error code provided in the message.  I noticed that the Ink Cartridge Status said the Cyan has an "Ink Sensor Failure."  I replaced that cartridge with a new HP Cyan Cartridge, but I keep getting the same message.  Please help me to resolve this problem.  Thank you.

[Nal_NR]

Hi @maxwelton,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the Printer Failure.

If you have already performed the steps from the document 'Printer Failure' Error: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 

I would request you to reach out to our phone support for printer service.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[maxwelton]

Hello Elohi_NR,

Thank you for your reply!  I believe my problem is due to a defective printhead.  I ordered a HP NA/LA WHALER REPLACEMENT KIT (CR321A) - CR322A, but have not yet received it.  I will let you know if this fixes the problem.

Thanks again for your welcomed support,

@maxwelton

[Nal_NR]

Hi @maxwelton, 

You are most welcome!😊

Do keep me posted. 

Take care

[maxwelton]

Hello Elohi_NR,

Today, I finally received the HP NA/LA WHALER REPLACEMENT KIT (CR321A) - CR322A I ordered on 3/24/2024.  I installed it and the  printer is now working properly.

Thank you for your support,

@maxwelton

[Nal_NR · Accepted solution]

Hi @maxwelton 

Fantastic 🙂 I truly appreciate your time and patience.

If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[TAWANA1978]

Was there a place we can send the printer or have it fixed? I don't see a resolution