HP Officejet Pro 8620 printhead missing or not installed correctly error

[izakblueberry]

Hello, I suddenly have gotten the error message that printhead is missing, not detected or incorrectly installed on my 8620. I have never previously had this issue and the printer has been extremely reliable. I have followed the three steps of troubleshooting on this page: https://support.hp.com/ph-en/document/ish_1739881-3260827-16

I still get the error message. 

I do not want to buy a new printer, as I have $200+ worth of 950-951 ink.

What do I do?

[sandytechy20]

@izakblueberry

Welcome to the HP support community.

I understand that you are getting a printhead error and you have tried all the troubleshooting steps.

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.