HP Officejet Pro 8710--Windows 10 Update KB 5004237 Breaks print and scan

[DrDeany]

After July 13, 2021 Windows 10 security scan update, suddenly printing and scanning wouldn't work.

I tried Virtual Assistant, software and driver updates.

Eventually, I decided to uninstall the latest Windows update and,-- "Eureka!"--printing and scanning works again.

Of course, my HP is a discontinued model, so I'm sure HP won't come up with updated software or drivers to accommodate whatever security Microsoft put in to KB 5004237, but I will endeavor to keep this printer running, dangit!

[sandytechy20 · Accepted solution]

@DrDeany

Welcome to the HP support community.

I understand that you are unable to print or scan after the windows update.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download the HP Smart app.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DrDeany]

So far solution works if we are on same segment of the wireless network. Network has different segments that are connected. I will test that next.

[sandytechy20]

@DrDeany

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.