HP Officejet Pro 8740 hangs every time it is turned off on current firmware

[Correzpond]

Since updating to the current firmware WEBPDLPP1N001.1827B.00 this printer hangs whenever it is turned off (either via the power switch or via embeded web server) until the power plug is pulled. When will this be fixed HP?

[Raj1788]

@Correzpond

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[Correzpond]

This hard reset process (which in fact I was doing since the printer would hang) did not work, however the partial reset process you described separtely in a PM using the Support Menu did. This is the solution I am accepting. Thanks.

[Raj1788]

@Correzpond

Thanks for the reply,

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

You can mark your post as Accepted Solution, that'll help others see that you've got the answers!

Take care now and do have a fabulous week ahead.

:)Cheers:)

[Correzpond]

This solution was temporary.  A week later exactly the same problem is evident. 

[Raj1788]

@Correzpond

Thanks for the reply,

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[Correzpond]

Thanks but I'm not wasting more time on HP phone support for an issue that is evidently a bug in your firmware.

[Raj1788]

@Correzpond

Thanks for the reply,

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[Ce-De-Ha]

I've the same Problem. After upgrading the firmware to Version 1827B, the printer hangs always during shutdown. Either by pressing the power button or when automatic scheduling power down. Only unpluging the power cord helps. With the former firmware this problem didn't occur. When can we expect a correted firmwre?.

[Correzpond]

Absolutely it's HP's firmware. And beware of PMs suggesting that you take the issue offline and waste hours on phone support troubleshooting an issue that is nothing to do with how you use the printer.