I connect an All-in-One computer from Dell to my ethernet network in my home. I have two HP printers that are both plugged into the network and added to my AIO. For a year and a half, no issues. Now, one of the printers, my Officejet Pro 9010 will not print documents. I can scan, fax, and copy, but when I send something to it from the computer, it makes a sound like it is trying to print, but does not print.
If I plug my laptop into the network, it prints to both printers, which I think narrows it down to either the software that spools and sends the item to print to the printer, or the software in the HP printer that receives it. Curiously, for some reason when I remove the printer from the AIO, and all of its software, and then reinstall. it is continually asking me to connect by Wifi. Eventually I work through it, but somehow that seems to me to be related to the issue.
I have checked the spooler software with no indicated errors.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".