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HP Recommended
HP Officejet Pro 9010
Microsoft Windows 11

Printer has blinking lights and displays this number/letter sequence:  

B305DFF9

 

We are unable to print until we shut it down and restart.  We can then only print for up to 15-20 mins before those numbers appear and then it won’t print until we shut down and restart.  Very frustrating! 

1 REPLY 1
HP Recommended

@Sarodz, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer displays this error intermittently. 

 

As you are able to bypass this error after a power reset, let us try this:

Go to Setup > Tools > Restore to factory defaults

 

Check for any jams inside the printer and make sure the print carriage is moving freely.

 

If the error persists, let us perform a semi-full reset.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.