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‎08-07-2022 07:48 PM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have been using my printer for two years with no problems at all, Today while using it, it started making a clicking noise and saying there is a carriage Jam, to open the carriage door and clear any paper jam. The carriage will not move from the right side at all.  I have gone through all the steps to clear the carriage path and to reset the printer. It is now out of warranty and I am not sure of my options. Having had HP printers for about 25 years, I have heard that awful clicking but heretofore  have been able to manually move carriage and change printheads or whatever was needed.

 

Can you please help me solve this problem or provide service options?  THANKS MUCH!

 

Category:
1 person had the same question
1 REPLY 1

‎08-11-2022 02:56 PM

HP Recommended

@DJGrif

 

Welcome to the HP Support Community.

 

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!
 

 


 


I am an HP Employee

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