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‎07-19-2023 01:47 PM

HP Recommended
Product: HP Officejet Pro X476dw Multifunction Printer

My printer started flashing all lights on the display panel and the power button with error code C8190014.

On the display it says “Printer Error”

“Please turn Printer off, then on”

I’ve done that multiple times but no avail.

Category:
2 people had the same question
5 REPLIES 5

‎07-31-2023 11:05 AM

HP Recommended

Hello Hgardizi;

 

You can try a Power Drain:

  • Remove all cartridges.
  • Turn printer off.
  • Unplug all cables: ethernet, USB and power cable.
  • With the printer unplugged keep the Power button pressed for 2 minutes.
  • After that, make sure you connect your printer directly to the power outlet and turn it on.

If problem persists, please take the unit to a Certified Repair Center for further inspection.

 

I am an HP Employee
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‎07-31-2023 11:53 AM

HP Recommended

This error code indicates a failure of the print bar mechanism. (printhead). If the printbar has failed the cost of repair will exceed the price of replacement. As these devices are not end of life with HP I would not advise spending much money in diagnosing or repairing it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-22-2023 10:46 AM

HP Recommended

Thank you for your reply but it didn't resolve the issue.

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‎08-22-2023 10:49 AM

HP Recommended

Andcr, thank you but it didn't resolve the issue.

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‎08-22-2023 11:15 AM

HP Recommended

As these devices are end of service life, it is probably time to purchase a new printer. As the error indicates a failure of the printbar and that part easily exceeds the price of a new laser based device, I cannot recommend pursuing further repairs.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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