HP Officejet pro 6960 will not print in black

[Nashwen600]

Hi

I have an OfficeJetPro 6960 that will not print in black, I thought at first the small black cartridge (which it came with when new) was empty so purchased a new XXL blank ink cartridge.  Still it won't print, I've tried cleaning and aligning the heads several times and no luck.

It will not copy in black either

Please help

thanks 

[TEJ1602]

@Nashwen600, Welcome to HP Support Community!

If you have already performed the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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