HP Officejet pro 9010 - not printing from Mac or wirelessley, also not copying.

[Lucydoll]

My HP Officejet pro 9010 all-in-one printer isn't working.  It will print from itself like reports and things, but when I send an item from my computer or phone it doesn't like it's about to print and sits in the queue as "printing" but it doesn't print.  it doesn't copy either.

I have reset to factory settings and removed it from the computer and re-installed it, have tried lots of resetting, unplugging etc, but still not working.  Was working fine yesterday morning then decided to not print!

It's like it receives the signal then doesn't know what to do.  I have cleaned the print head also.

[Garp_senchau]

@Lucydoll, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

2. Test Copy Function Immediately After Reset

If copying still fails after a deep reset, it’s not a PC/phone/network issue—it’s definitely internal.

3. Reinstall Using HP Smart App Only

Uninstall everything again.

Go to: 123.hp.com - Printer setup from the HP® Official site

Download and reinstall using HP Smart only.

Don’t use Windows’ “Add Printer” option manually—HP Smart handles the right driver version.

4.Restart Print Spooler (Windows):

1. Search services in the search box. Open the service menu.
2. In the list, find Print Spooler.
3. Right-click Print Spooler and click Restart.
   1. If it’s stopped, click Start instead.
4. Close the window. Check if the issue persists 

5. Try Direct USB Printing

Temporarily plug it in via USB instead of Wi-Fi.

If it works through USB and not over Wi-Fi, we’ll focus on the network settings.

If it still doesn’t print or copy, that confirms hardware failure.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,