HP Officejet pro 9022e - error 83C0000B & bluescreen

[Bob_Headrick]

Hi All -  I have asked to have the cases in this thread (and others) escalated, but the logistics of this do not work well in a long thread like this one.  If you have posted in this thread (or other long threads on the subject) and have not received any response from HP I would suggest the following:

• Post a new thread in the board here: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/bd-p/PostPrint.  Please include your model number and "Error 83C0000B" in the title.
• Likely an HP Support agent will respond (perhaps after I ask for an escalation) and indicate they will be asking for more information in Private Messaging.  Some agents may give the list of items they are requesting in the forum post, but the responses (which include personal information such as printer serial number and individual's contact information) should only be made to an identified HP Support agent through Private Messaging.  [To access the Private Messaging system click on the envelope symbol in the upper right when logged into the forum.]
• When an agent responds be sure to provide the desired information in a timely manner.,  Cases may be closed if the agent does not get a response.

If you post in a new thread with a request to have your Officejet Pro with a 83C0000B error addressed and have not heard from an agent in a reasonable time feel free to send me a Private Message (to Bob_Headrick).  I will do what I can to escalate things.  [I am not an HP employee, please do not send me any private information.]

[Don9022esucks]

My printer is stuck as well and can't be operated.

Yet another wonderfull experience this brings to having HP products. You guys worry so much about people using other brands' cartridges, better start worrying they're gonna start using other brands' printers! I know i am.

First you FORCE an online account for a frickin' printer and scanning functions. (And yes, i know about the workarounds and how to NOT get the full suite of software to function by keeping it offline, it simply is a **bleep** experience as a customer!)

Then you FORCE updates which disables a printer for using other brand cartridges.

THEN you fudge said update and brick your own product. BRA VO.

These are functions NONE of your customers asked for in the first place. Get back to your basics and offer decent products to your buyers instead of forcing subscriptions, firmware and brand cartridges.

[Raj_05]

Hi @Don9022esucks,

Thank you for visiting the HP community.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:
Last Name:
Serial Number:
Product ID:
Contact number:
Full Address:
Country:
Pincode:
Email:
Best Time to reach:

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Alden4
HP Support  

[ChrisGGG]

Why is there still no fix for this?

[patprint01]

Hi everyone, 

as I started this post I wanted to provide an update. 

Yesterday I was contacted by HP support to initiate the replacement of the bricked printer. 

I am glad that this is happening, as I bought it 15months ago and the normal warranty has expired. 

You need to provide your printers serial number to initiate the support ticket with HP support. 

After an initial contact they asked for patience as they were still looking for a general solution. As of this week, that option seems to be no longer feasible for HP. 

I also wanted to chime in what others have expressed in this thread: 
Most customers do not want printers where one has to register user accounts, get automatically sent the ink (original manufacturers), "smartprint" and have constant firmware updates -- that in the end brick the printer. In the future I certainly will be looking for good old simple/dumb printer that just do the job and nothing more. 

hope we all have a working printer again soon...   

[ChrisGGG]

Hi, so they cannot fix this issue? Does that mean they will replace everyone's printer? Ours is new. Their help and support is really poor. I was on the WhatsApp chat today, and I kept getting the answer "Let me check this for you". The agent just disappeared and never came back. They just left me there waiting for hours. Terrible support.

[Don9022esucks]

I've seen on the forum that these printers are now being replaced for new units. Instead of going through all the hassle with HP i'm just sending it back to the seller as it's just a month old.

[ChristianUK]

Just give them a ring and if you havent got  a case ID already (I called originally called around 12th May) and get a case ID. They will email you info which will probably ask you to send in a picture of your printhead (mines locked to side of printer). It seems they require a picture of it even if you cant see it. 

once they have confirmed things new printers are being sent out. 

Best  of luck. Mines hot 17 months warranty left.

[AlixL]

Hello, I have the same problem.

I did the recommended steps to drain the power but it didn't work.

Can someone help?

[mtc08]

You need to contact HP support as they need to send you a replacement printer.