HP Officet Pro 8620 and Envy 553 do not scan anymore, probably Win10-related.

[rvanwaning]

My HP Officet Pro 8620 suddenly did not scan anymore, probably Win10-related. After 7 hours of trying in vain to fix the problem by removing all HP software and re_installing the latest software etc. several times. I called HP Support per telephone. They could not solve the problem in a telephone session of more than 2 hours. I also have a HP Envy 5530 AiO. After re-installing that software, that also does not scan anymore.. What is going on and what can I do now? I have followed all the instructions, several times. 

[jabzi · Accepted solution]

Hello Rvanwaning,

I'd suggest you to try the HP SMART APP for windows 10. 

Below is the URL that should help you install and give more information on how to use the HP SMART APP.

https://support.hp.com/in-en/document/c04675142

[rvanwaning]

HP Smart solved the problem that I suddenly and unexplicably had with scanning on mu two HP printers. Thankfully, scanning is now again possible on both All-in-Ones on a very basic level. For instance, it is not possible to set and save any options and preferences, like in the original full-feature software of the printer/scanners. But, for the moment, I am really happy.

So; Thank You! (But why didn't anybody of HP Support give me this information?!)

[jabzi]

Glad to read that you are able to scan. 

Have a great day.