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Officejet 8710 Pro AIO
Microsoft Windows 7 (64-bit)

I have a brand new HP Officejet Pro 8710 with the latest updates. I have a Linksys EA7500 wireless access point. I have a Dell laptop. I am connected with the Dell laptop and the HP Officejet 8710 Pro to the Linksys EA5700 wireless access point.
Here's the scenario:
The HP OfficeJet Pro 8710 goes to sleep in 15 minutes. I shutdown my Dell laptop. After a few minutes I turn on my Dell Laptop. When the desktop comes up, I goto 'Devices and Printers' and my HP OfficeJet Pro 8710 printer icon is grayed out. I have to wait 2 minutes and five seconds for it to become active.
Has anyone had this problem? Please advise.
I'm posting some pictures.20190215_154716.jpg

Screenshot_20190215-155532_Clock.jpg

20190215_160242.jpg

Thanks

1 REPLY 1
HP Recommended

 

@texastig1

Welcome to HP Forums,

Let's get straight to it!

 

Please follow the below steps to assign a manual/static IP to resolve your concern:

 

-Verify in the printer that 'Auto Off/Sleep' is disabled. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto-Off. --Or use the Printer Assistant, Printer Home Page (EWS). Also, check your Printers Properties.

-If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.

-If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 at the Alternate DNS server. 

-Verify the printer is on the latest firmware by checking with the HP Support site.

 

In the router: (Refer to your router manual for information) 

 

Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 

Set router to 20Mhz only, or 145Mbps depending on the router. 

Always use WPA2-AES (Personal) encryption, but you can try `mixed' mode. 

Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why search the web).

If you have a dual-band router (2.4Ghz and 5.0Ghz bands), make sure the SSID's are NOT the same, they must be different for all bands, even for any Guest networks.

SSID broadcast must be enabled.

Save all settings. Power off both, wait 2 mins. Power on the router and wait 2 mins. 

Power on the printer and verify it reconnects to the router

 

You can also refer to the below video for the same. 

Note that, in the video, the interface shown is the Windows interface, but the steps are the same as it is done using a web browser. 

And the article may have the title of another printer, but the steps are bound to help resolve your concern as well.

 

Click here to view the video.

 

 Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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