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‎06-21-2021 10:45 AM

HP Recommended
Product: HP P2015 Printer
Operating System: Microsoft Windows 8.1 (64-bit)

Dear Support,

 

I have an HP P2015 Printer(Without Network Port) . It has been shared by connecting with a Desktop.
The issue is that whenever the user prints a certain Word file, on first attempt he can't print it and gets this error while on second attempt he can prin it without nay problem.
Here is the error:

HP Printer PCL XI Illegal Tag!PCL XL Error

Kindly help me to resolve this issue.

1 REPLY 1

‎06-21-2021 03:21 PM

HP Recommended

This is probably due to out of date firmware or an error cause by the printer driver. If you have an old P2015 working on windows 8.1, you can try installing a different driver- or just live with the error message. 

You may be able to choose Windows 8.1 at the product support page and see what drivers are available.

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-p2015-printer-series/1845551

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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