HP PRINT CARTRIDGE WONT MOVE

[LEROUX123]

HI I HAVE A HP OFFICE JET PRO 6960 WHEN I WANT TO PRINT IT SAYS THE PRINT CARTRIDGE CANNOT MOVE WHY??

[Sneha_01]

Hi @LEROUX123 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 6960 is displaying a message that the print cartridge cannot move, here are some troubleshooting steps you can follow:

1. Check for Obstructions:

• Open the printer cover and look for any foreign objects or paper jams that might be blocking the print cartridge. Remove any obstructions you find.

2. Ensure Proper Installation:

• Make sure the print cartridges are correctly installed. Remove them and reseat them to ensure they are making proper contact.

3. Check for Jammed Paper:

• Look for any jammed paper in the paper path. Check the input tray, output tray, and inside the printer.

4. Reset the Printer:

• Power off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

5. Inspect the Cartridge Holder:

• With the printer powered on, gently push the cartridge holder to the right and left to see if it moves freely. If it feels stuck, there might be a mechanical issue.

6. Check for Firmware Updates:

• If possible, check for firmware updates using the HP Smart app or the HP website. Sometimes, updates can resolve issues.

7. Perform a Printer Reset:

• To reset the printer, press and hold the Cancel button and the Wireless button at the same time for about five seconds.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support