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- Printing Errors or Lights & Stuck Print Jobs
- HP PSC 1317 lights up when plug is turned on, but won't turn...

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10-20-2020 02:11 PM
Hi,
I've just purchased this printer second hand, just need it for the general returns label printing etc, nothing major.
But, I can't get it to physically turn on. The plug with an external power box looks fine, and when it's all plugged in and I turn the socket on, the ON LED comes on full, the size and paper type leds run through one after the other, including the start copy 'colour' light, then the ON led flashes and everything goes off.
I can't then get it to turn on, by pressing the on button, or by pressing and holding it.
Any ideas? Or is it totally bust?
TIA
10-23-2020 01:42 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
If you have already performed the steps from the document Blinking Lights: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
ECHO_LAKE
I am an HP Employee