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‎07-25-2020 11:19 AM - edited ‎07-25-2020 11:20 AM

HP Recommended
Product: HP PSC 1350

My HP PSC 1350 won't turn off with on/Resume button. No other buttons work either- button for black copy won't change from button for color copy. Front photo memory card port button is on. 

No cardinals memory port. Tried reset by unplugging at back then wall waiting 30 sec and plugging back in.

When I open front door cartridges don't slide over to be changed.

Is there another resort option or?

3 REPLIES 3

‎07-27-2020 08:02 PM

HP Recommended

@JanelleFuerte

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Follow the steps mentioned this document to fix carriage jam issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎07-28-2020 04:26 AM

HP Recommended

Thanks for the reply but I've tried that several times and the printer still will not allow me to turn it off with the button or switch to black copy from color copy. The buttons still don't work and the printer is offline when I try to print to it.

Any other suggestions?

Was this reply helpful? Yes No

‎07-28-2020 08:50 AM

HP Recommended

@JanelleFuerte

 

This seems to be am issue with the printer.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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