HP PSC 1610 Problem

[Harley_Rider1]

Having problems with my PSC 1610 printer.  When I turn it on I get three messages:

1)  NO MECH MODE

2)  Used black ink cartridge installed.  Press "OK" to continue.

3) Used Tri-Color ink cartridge installed.  Press "OK" to continue.

Once "OK" is pressed, the printer goes to the "Ready" mode.  When I print a document, the printer says "Printing,,,," on the display with the green on light flashing; but nothing prints.  When I look at the document status for the printer, it says "error".  I have tried numerous things, uninstalled and reinstalled the printer, drivers, etc.

Any assistance would be appreciated.  Thanks

[Kumar0307]

Hi @Harley_Rider1

Welcome to the HP Support Community. I'd be happy to assist you.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Print a diagnostic page

1. Press Setup until Print Report appears on the display, then press OK.

2. Press OK again. The self-test report prints.

3. Check ink levels on the report.

If the printer is able to make a copy and print a test page, the hardware of the printer is working fine and we can troubleshoot on the driver/connectivity part.

Make sure the printer is connected using the USB cable to the PC and printer driver is installed.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Also, run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Harley_Rider1]

Thanks you for your assistance.  I have followed the first part of your instructions.  After I press OK to print a test page, the printer says "Printing . . ." and does nothing.  It will not print a test page.  I suspect I have a hardware issue.  Thoughts?

Thank you.

[Kumar0307]

@Harley_Rider1

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Harley_Rider1]

Thank you for getting back to me.  With all due respect, the link that you provided takes be back to the HP Community page which I originally posted the issue.  Is there another method where I can get direct support from HP or a number that I can call to talk directly to a service tech?

[Kumar0307]

@Harley_Rider1

I have sent you a private message with the details to contact the HP Support team. Kindly check the same.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.

[Harley_Rider1]

Thank you.  Will you please send me the private message with the phone number again?  I open it up originally and saw that you provided a number, but when I attend to access the message again, it is no longer accessible.

Thank you.

[Kumar0307]

@Harley_Rider1

I have resent the information required to contact the HP Support team. Kindly check your private message inbox.

Keep me posted for any other assistance.

[Harley_Rider1]

Thank you for resending it.  Unfortunately, I am having trouble accessing my private messages.  It shows that I have a new message, but when I select the icon it will not open the message.  I have tried it on two different computers with the same results.   Are there some setting I need to change to allow me to view my message? 

[Kumar0307 · Accepted solution]

@Harley_Rider1

Have you tried using different web browsers and check if the issue persists?

Try using Google Chrome or Internet Explorer or Firefox.

Keep me posted.