HP PSC 2410 Photosmart msg: remove and check print cartridges. cleaned contacts , msg remains.

[dsds4333]

Removed and cleaned both color and black cartridges contacts and printer contacts. Message remains

[Jeet_singh]

Hi @dsds4333,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. As I understand you are getting an error message on your HP printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Which country do you reside in and was the printer purchased from the country?

Did you replace the cartridge recently?

Did the error appear all of sudden while using an existing cartridge which worked fine earlier on the same printer?

In the meantime, let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For more assistance, please follow all the steps suggested in the support document for - 

HP PSC 2400 and 2500 Series - Error Message: Remove and Check Print Cartridges

HP PSC 2400 and 2500 Series - Error Message: Insert [Color/Black or Photo] Cartridge in [Left/Right]...

If you have followed the steps suggested and still having the issue. I would recommend you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[dsds4333]

Hello Jeet

Thank you for your response. I tried a hard reset following the steps you outlined. The message remains. The message varies. Sometimes it says "Remove and check print cartridges" but more often it says "Remove and check cartridge in right stall." This is the message it is displaying now following the hard reset. I purchased and use the printer in the United States. The message appeared while using a cartidge which had worked previously. I replaced that cartridge with a new HP 56 Black cartidge but the message remains.

Thank you 

Dennis

[Jeet_singh · Accepted solution]

Hi @dsds4333,

Thank you for replying,

As I understand you have already tried these steps and still having the issue. I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for available service related options.

Please use the link from the previous post to contact them.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[dsds4333]

Thank you. Will try to contact phone support

[dsds4333]

When following the steps to reach the page with a phone number I only get to HP support forum. There is no option to select "get the phone number." I may not have access to phone support but I still need help fixing my printer....

[Jeet_singh]

Hi @dsds4333,

As I understand you are having issues contacting our HP phone support. Don't worry I'll do my best to help you find a solution. Please send me a private message with the region you are contacting us from, so that I may help you with a direct number (if available).

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[dsds4333]

Hello Jeep Thank you for your continued support. I am in Tucson, Arizona, USA

[dsds4333]

Hello Jeet Thank you for your continued support. I am in Tucson, Arizona, USA

[Jeet_singh]

Hi @dsds4333,

As I understand you are trying to fill up the form to get through the tech support but you are only getting an  option to get HP support forums, Don't worry I'll be assisting you to find the number. 

I am sending you a private message with the phone number. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,