• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-15-2022 11:52 AM

HP Recommended
Operating System: Microsoft Windows 11

We just got new windows 11 PC for our office and are trying to print our custom size 8x8 pages using our HP pagewide printer.

 

Everything used to work find but now we can't get the custom size page to pull up in adobe reader, chrome, or any other program we try to use to print our pdf.

 

We have enter it into the form and it won't pull up in the drop down. We uninstalled the drivers and the printers and it didn't work.

 

Can anyone offer any help?

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2022 11:56 AM

HP Recommended

Which pagewide printer and which driver are you trying to use. Windows 11 commonly assigns a Microsoft native driver which does not provide support for all functions and page sizes.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-15-2022 11:56 AM

HP Recommended

Which pagewide printer and which driver are you trying to use. Windows 11 commonly assigns a Microsoft native driver which does not provide support for all functions and page sizes.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎02-15-2022 01:31 PM

HP Recommended

SOLVED.

 

Thank you Repairatrooper. We didn't realize it was windows drivers. We downloaded the HP one and now it works.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.