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‎06-22-2020 04:14 AM

HP Recommended
Product: HP PageWide 377dw MFP
Operating System: Microsoft Windows 10 (64-bit)

Hi, i have a problem with an HP Pagewide 377dw.

The printer works fine, until i try to print "large" image files (e.g. JPG files).

I try to print, i hear the printer doing something but then it stays on "Printing..." in the windows 10 spooler.

I think the file is correctly uploaded into the printer because it says (for example) 20,9MB/20,9MB.

 

And it does this with various PC, so it's not a PC-side problem.

I tried to reinstall the driver, upgrade the firmware etc.

I also tried with HP scan & print doctor without results.

 

Help! 🙂

 

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-23-2020 01:17 AM

HP Recommended

The problem has been solved.

Short story: an HP technician came here to change the network module of the printer (it was faulty). I found that he (or maybe it's standard for new boards) change the network settings from "Auto" to "100Half-Duplex". I just reset that into "Auto" mode and it worked.

 

Very strange issue, but that's OK.

 

Thanks everyone :))

View solution in original post

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2 REPLIES 2

‎06-22-2020 07:28 AM

HP Recommended

Are you using the PCL driver or Post Script driver? I would recommend you try the Post Script if that is not what you are using right now.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎06-23-2020 01:17 AM

HP Recommended

The problem has been solved.

Short story: an HP technician came here to change the network module of the printer (it was faulty). I found that he (or maybe it's standard for new boards) change the network settings from "Auto" to "100Half-Duplex". I just reset that into "Auto" mode and it worked.

 

Very strange issue, but that's OK.

 

Thanks everyone :))

Was this reply helpful? Yes No
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