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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎11-30-2020 03:30 AM - edited ‎11-30-2020 05:04 AM

HP Recommended
Product: P77740z
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have HP PageWide Managed MFP P77740z. (MB part number: A7W93-80153-A, A7W93-60153, (AKL570800389 REV. A))

I believe, it has faulty motherboard - turns on, is trying to load progress bar and shows blue error 8b380001. I can't detect it under network (LAN) or with USB.

 

What issue it can have?

I believe, it is a firmware issue. Maybe someone could help to reflash the firmware? 


Or maybe someone could confirm that motherboard from machine like P77750Z / P77760Z (Motherboard part number: A7W93-67084 A7W93-80153X10) would work with my machine? I saw to buy P77750Z refurbished. Wondering if it will fit to my printer. The motherboards looks the same in pictures...

I can't event find the difference between P77740z and P77750Z.

 

Thank you for your answers. 

Regards.

 

Category:
2 REPLIES 2

‎11-30-2020 12:35 PM

HP Recommended

The mainboards are probably the same, the important part is in the firmware on emmc disc that differences models and their print speed.




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‎11-30-2020 11:31 PM

HP Recommended

I understand. What error code 8b380001 means? I hope my emmc is not broken.

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