HP Photosmart 5510 doesn't print 4x6 photo out properly

[Thitiwat]

I try to print photos on 4x6 photo paper but it doesn't come out properly. The pictures below show some issues: the top part is lost and the side isn't aligned. 

-I do use the right tray.
-I followed all the instructions on this video "Fixing Paper Pick-Up Issues - HP Photosmart 5510 e-All-in-One Printer (B111a)"

 I just wast some ink and photo papers, but still, I don't know what else it could be done to solve the problem.

[A4Apollo · Accepted solution]

Hey there! @Thitiwat, Welcome to HP forum.

I understand you have issues printing 4x6 photos from your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried printing using a different brand paper?

Have you tried printing from a different application?

Are you make a 4x6 copy from your printer?

Try few steps recommended below.

MAC OS X Printer settings:

1. In Safari press Command ⌘ + P keys to open the Print Dialog window.  
    

2. Click the menu next to Paper Size, then select Manage custom sizes.
   
   
   
    

3. Click the + sign (bottom left) to create a new paper size. 
    
   
   
    

4. Change the name by double clicking on "Untitled". We recommend changing the name to something you will remember, such as "4x6".
   
   
    
5. Leave the "Non-Printable Area" set to "User Defined" and change the margins if necessary - we suggest a very small margin or no margin. 
   
    

6. Click OK to return to the print dialogue box. 

   
   
    
7. Back on the Print Dialog screen, click Cancel.
8. Navigate to System Preferences on your Mac.

   

9. Click on Printers & Scanners.
   
   
   
    
10. Set the Default paper size to the 4x6 template you just created, by selecting the name you assigned it. You can also set the default printer if you prefer.
     
11. Return to Safari and press Command ⌘ + P keys to open the Print Dialog window.
     
12. Click the Print button to print your photos.

Refer this article to know more information about printer driver settings. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Thitiwat]

That seems to be a solution but it's not the  best yet. In addition, the problem seems to fix itself and it depends on my luck; I will never know how the printer is going to pickup a paper. What I did for that is

**- I just add some more papers and wish that would increase the ability to pick up.**

These are the photos I just printed: Another problem is here....Looking from afar , they all seem pretty nice except the one I just get "unlucky "

But look closely, it doesn't lineup perfectly ...

Printing as boarderless can cover the alignment pretty well but a little mistake can be spot.

[A4Apollo]

@Thitiwat, Thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

I'm glad to know your issue is resolved now, but you have alignment issues while printing.

Have you placed the photo paper correctly into the photo tray?

Check if it the problem persist only while printing pictures or with other applications too.

Use an automated tool to align the printer.

If there were defects on the print quality diagnostic report, follow these steps to align the printheads.

   NOTE:

After you load the cartridges and close the cartridge access door, the product automatically prompts you to print an alignment page.

1. On the product control panel, touch OK. The product prints an alignment page.

2. Open the lid.

   Figure : Open the lid

   

3. Place the alignment page on the scanner glass with the printed side down, and then position it on the front right corner of the glass.

   Figure : Place the alignment page on the scanner glass

   

4. Close the lid, and then touch OK. The alignment page scans.

   If the product does not automatically print an alignment page, follow these steps:

   1. From the control panel home screen, touch the Right Arrow (), and then touch the Setup icon ().

   2. Touch Tools.

   3. Touch the Down Arrow (), and then touch Align Printer. The product prints an alignment page.

   4. Open the lid.

      Figure : Open the lid

      

   5. Place the alignment page on the scanner glass with the printed side down, and then position it along the front right corner of the glass.

      Figure : Place the alignment page on the scanner glass

      

   6. Close the lid, and then touch OK. The alignment page scans.

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!