HP Photosmart 5515 driver and ePrint issues

[sandypike]

Hi, I've just inherited a HP Photosmart 5515.  Having a couple of issues.

I connected the printer to my Wi-Fi network using the printer built in controls/screen.  However the driver install failed on my PC as it couldn't find the printer on the network.  I had a look on the HP website and found HP Print and Scan Doctor.  I ran HP Print and Scan Doctor and it pointed me to 5510d driver!  The 5510d driver installed successfully and I can now print over Wi-Fi.  Anyone else had to use 5510d driver for 5515?

Second issue is I can't get ePrint setup.  I accept terms and conditions and enable automatic updates on the printer screen but it reports a Server Connection Error.  I get the same problem if I try to setup ePrint through the web interface.  I've tried a static IP for the print but same problem.  I'm in the UK using an EE "Smart Hub" for Wi-Fi.  I'm using the EE Smart Hub as a Wi-Fi router only.  It's connected to a Openreach g.fast modem for internet access.  Any suggestions?

[sandytechy20]

@sandypike

Welcome to HP forums, I see that you have printer connection issue and unable to set up ePrint.

Are you still getting an issue in printing after updating driver?

Restart the computer, printer, and router

1. Turn off the router by pressing the power button or disconnecting the power cord.

2. Turn off the printer.

3. Close all running programs on your computer, and then shut down the computer.

4. Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the computer.

7. Try to turn on Web Services.

Turn on Web Services from the Embedded Web Server (EWS)

1. Print a Network Configuration Page.

   • Printers with LCD and text-based control panels: Print the page from the Wireless, Network Settings or Setup menu.

   • Printers with basic control panels (buttons only): Print the page using the button combinations on the printer control panel. For some printers, press the Wireless  and Information  buttons simultaneously, or press the Wireless and Start Copy Black  buttons at the same time.

   For detailed instructions to print a Network Configuration Page, go to HP Customer Support, type your printer model, and then search for the document to 'print a self-test page.'

2. On the Network Configuration Page, locate the URL(s) for Embedded Web Server address.

      NOTE:

   If the URL for the EWS is http://0.0.0.0, the printer is not connected to a network. Reconnect your printer to the network, and then continue troubleshooting.

   Figure : Locating the URL(s) for Embedded Web Server address

   

3. On your computer, open an Internet browser.

4. Type the URL address for the EWS in the browser address bar, and then press Enter.

      NOTE:

   Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.

5. If a website security certificate displays in the Internet browser, click Continue.

   The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer.

6. On the EWS webpage, click the Web Services tab.

7. On the Web Services Setup page, click Continue, Turn On, or Enable, and then follow the on-screen instructions

   Figure : Example of clicking Continue

   

Update the printer firmware

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[sandypike]

Didn't you read my post? I've already tried all of this. Your message is just a copy and paste from the HP support page.