HP Photosmart 6520 'Starting Copy' but does not copy

[HSBristol]

Hi, my HP Photosmart 6520 has suddenly stopped being able to copy. Whenever I try to copy I get the message 'starting copy...' but nothing ever happens. Here are more details:

- the red cross doesn't change the 'starting copy...' status

- I've tried switching off, unplugging and waiting for more than 60 seconds

- I can send jobs to be printed without any problem

- I now use the printer with an Asus Chromebook and do not have the original set-up files on cd, or any way to connect with the printer manually

Is there an online fix I can try?

[jabzi]

Hello, 

Below is the link to the document that describes in detail about how to connect printer to Chromebook.

https://support.hp.com/us-en/document/c04122530

As far as the COPY issue is concerned, try the below steps..

1. While the printer is ON, unplug the power cord from back of the printer.
2. Wait for 30 seconds.
3. Plug in the power cord directly to walloutlet ( bypass the surge protector / power strip ) and then to printer.
4. If printer does not power on, press the ON button to do so.
5. Once the printer is ON and idle, open the Scan lid and then press the COPY - Black and check if the scan carriage is lit and moves across. If its not lit or does get stuck, then its a scan module failure and printer need to be serviced.

[HSBristol]

Thanks Jabzi.

I've tried your solution for COPY. Unfortunately, it is not lit, so I guess it is a scan module failure. Can you tell me how and where to get it serviced? I don't think it is in warranty any more. I'm based in the UK.

[jabzi]

Hello, 

Use the below link to find contact information in UK. However i'd suggest its time to go for a new printer.

https://support.hp.com/gb-en/contact/printers

Incase you are looking for a new printer, below is URL to find one that suits your printing requirement.

https://store.hp.com/UKStore/Merch/List.aspx?sel=PRN&ctrl=f