HP Photosmart 6520 series, Windows 10, wireless, suddenly is offline, how do I get it back online??

[KAS_HP_Owner]

HP Photosmart 6520 e-All-in-one printer series, Windows 10, wireless, suddenly is offline, how do I get it back online??  One minute I'm printing and the next it's offline.  I printed up both the printer status report and wireless network test results which both say all is good and passes.  I downloaded "HP Print and Scan Doctor" from HP website.  It stated:  "The full software product is not installed on this computer. In order to use all the features of your product, you must install the full software solution.  To download and install the full solution, click the 'Install software' button (recommended)". The first time I hit install there was an error, I was frustrated.  Then I saw I could run it again and this time it worked, or so I thought.  It only printed a test picture! So after all this my printer still shows as "OFFLINE" when I try to print off my laptop.  On the printers menu it says that it is now "Web-enabled" and gives me its own email address...  So after 2 days of checking websites for answers, now I can't connect my personal laptop to my wireless printer anymore???  I don't need to print from anywhere in the world, I need to print from my home to my printer, wirelessly...  UGH!!  Someone please help me, tell me it's something simple I'm just missing...

[greenturtle]

Hi,

Thanks for using the HP forum.

Can you try this:

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

[KAS_HP_Owner]

Thanks for the quick response.  I followed your instructions but was confused when you said I could convert back to my original port; I chose to create a new port path.  So now I have the same printer listed twice but one says "Network".  I just printed a word doc from my laptop off of both printers, so I'm not certain why I need to show both ports as options to print from.  Is the difference of being a "Web-based" printer that if I want to print from a remote location I would have to send it to the HP email address to print? But if I can still use the Network printer to also print from my home, why would I need to show the other printer option which isn't "Web-based"?  Also, if I need to keep both ports, should the Network port be my default even if the large majority of my printing isn't off the Web?

[greenturtle · Accepted solution]

Hi,

For simplicity, just use the port that works,

HP ePrint enables you to print from oveseas to your printer via the printer's email address.

Hope that helps.

[DVFOX5]

AFTER TWO DAYS OF SEARCHING, i FINALLY FOUND THE ANSWER TO GETTING MY PRINTER TO GO ONLINE INSTEAD OF OFFLINE. THANK YOU!

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!