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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Photosmart 7520 = 564 Cartridges

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01-05-2018 10:22 PM
My printer holds five ink cartridges, three of color adn two black. The right black is a narrow like the color cartridges, while the left is wider.
I have been trying to buy replacmetn cardriges, but cannot seem to get the narrow one. I now have three different black cartridges:
564 XL (narrow and empty)
564 XL (wide and new)
564 (wide and new)
What do I need to buy to get the replacement?
for the narrow black?
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Accepted Solutions
01-06-2018 08:46 AM
Thanks for clarfying.
By reviewing your attached photo, the narrow cartridge is an HP Photo 564 cartridge while teh wider ones are HP Black 564 cartridges.
Your printer uses 5 different in cartridges with teh Black cartridge at the right slot and the photo cartridge at the left slot.
For the left slot you should get an HP 564 Photo ink cartridge, not a black one..
Please see figure 3 and 4 below:
https://support.hp.com/us-en/document/c01839024
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution 🙂
01-06-2018 04:25 AM
Hi,
Are those genuine HP ink cartridges or not?
What is the listed Warranty End Date on the cartridge itself?
The cartridges were updated to the narrow version a long ago in 2010 as described below:
https://support.hp.com/us-en/document/c02750681
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
01-06-2018 08:46 AM
Thanks for clarfying.
By reviewing your attached photo, the narrow cartridge is an HP Photo 564 cartridge while teh wider ones are HP Black 564 cartridges.
Your printer uses 5 different in cartridges with teh Black cartridge at the right slot and the photo cartridge at the left slot.
For the left slot you should get an HP 564 Photo ink cartridge, not a black one..
Please see figure 3 and 4 below:
https://support.hp.com/us-en/document/c01839024
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂