HP Photosmart 7525 printing blank pages

[StillwaterTom]

This will sound similar to one you had in December but the problem does not appear to be my Mac.

My printer sounds like it is printing but the pages come out blank.  When I run a print test or a quality assessment, the printer works and the pages print in full color so the ink isn't out and the printhead still works. When I try to do a copy and print the page comes out blank and whenever we try to print from our devices, the pages keep coming out blank.  Is there a way to fix this?

This did happen when I changed the printer email so I must have screwed up some setting. I have gone back to factory settings and that does not work. Out of things to try.

 

[The_Fossette · Accepted solution]

Hi @StillwaterTom,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is printing blank pages.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2ivvhgQ

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[kobr]

Had a paper jam and had to remove back (duplexer?) to remove it. Put it back on. After that prints blank pages when using black. New black cartridge, cleaned cartridges, checked to see no obstruction, aligned cartridges. All test pages are fine and use black ink. But when I copy or print with black paper moves through, sounds as if it is printing but pages are blank.

[kobr]

Thanks for your response. The printer was working fine about 5 days ago. I reloaded the printer drives but apart from that I have not updated software. I have tried all of the troubleshooting fixes from the website. It is very apparent that the cartridges don't need cleaning, replacing or aligning since all test prints are perfect except that when I printed Print Quality Diagnostic the area in the "black" box is blank. However, the rest of the page printed in black ink is perfect.

[kobr]

Clarification: I reinstalled the drivers AFTER the problem in hopes that it would resolve it.

[Tonyad543]

i had the same problem with printing blank pages with the HP photosmart 7525.  I have an older Mac running 10.11 El Capitan (the old Mac can't update any higher).  I had to uninstall the printer driver and using the Safari browser re-downloaded the driver, then re-installed it.