HP Photosmart 7525 "Printer Failure"

[MarieD2]

HP Photosmart 7525.  I was out of Black ink.  I put in a genuine HP Cartridge #564.  The screen said "Printer Failure".  So, I tried another new cartridge.  I also received the same message.  I have turned my printer off and on following the "reset" instructions. How do I fix this?

[TEJ1602]

@MarieD2, Welcome to HP Support Community!

If you have already performed the steps from the document Resolving 'Ink System Failure', 'System Supply Problem' Errors and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MarieD2]

I tried to reach out to HP Support, but had no luck contacting them.  I was told that my printer was out of warranty. Is there a direct phone number?  It has been very frustrating for me that my printer stopped working because I changed the black ink cartridge.  I had just purchased two cartridges and now I am out that money and my printer does not work!!!

I will have to buy a new printer.  I usually get them from Costco, but they had no printers available, so I will have to go on Amazon.

I always purchase the HP printers and have for years.

Marie 

[TEJ1602]

@MarieD2

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.