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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-19-2025 07:52 AM - edited ‎07-27-2025 03:00 AM

HP Recommended

Good afternoon, I haven't been able to print for a while. The normal print screen appears for about 5 seconds, but then immediately prompts me to replace the printhead, but it won't let me do anything. Can anyone help me? I also replaced the printhead with a new one, and the cartridges are also all new, but I can't use it because of the message on the screen. Thank you in advance.

IMG_1258.jpeg

 

3 REPLIES 3

‎07-20-2025 10:43 AM

HP Recommended

Hi @_nestorcm15_,

 

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

 

Take care and have a good day

 

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎07-21-2025 03:27 PM

HP Recommended

Hello Irfan.

 

Do I have to repost the message in English and delete the previous one?

 

Thanks

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‎07-22-2025 09:08 AM

HP Recommended

Hi @_nestorcm15_,

 

Reposting your message in English is sufficient.

 

Looking forward to assisting you!

Best regards,
Irfan

Kuroi_Kenshi
I am an HP Employee

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