HP Photosmart C3100 installation problem

[ajuga]

Trying to install printer (Photosmart C3100) to pc running Windows 10. Getting following message - 'The OS is not supported. Current OS: 602 64'  How do I solve this? I can run the printer on Windows 7 with no problems.

Edit: sorted.

[Jeet_singh]

Hi @ajuga,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues installing the printer drivers on your HP Envy printer. Don't worry as I have a few suggestions which should help you resolve this issue.

Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below:

· First, unplug the USB cable from the printer if present.

· Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.

· Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

· Restart your computer.

· Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

· Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

· Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

· Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says, “Unknown device”.

· Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

· Under print server properties, go to drivers - remove any entry there as well.

· Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

· Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.

· Now restart your computer again.

· Open the Run window again, type “services.msc” and press ok to get services window.

· Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

· Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

· Repeat the same exercise on “Function Discovery Resource Publication” as well.

· Click on http://ftp.hp.com/pub/softlib/software12/COL30154/mp-110014-2/AIO_CDA_NonNet_Full_Win_WW_140_408-4.e...  and install the software.

· Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

If the issue persists, You can try using the windows built-in drivers instead of the original printer drivers. The issue might be with the printer drivers that you have installed. You can install the windows printer driver and then check:

 Restart you PC & the printer. Connect the USB cable.

Go to Control Panel - Devices and printers - Click on "Add printer".

While the Windows is searching for the printer, click "The printer I want is not listed".

Now click the option which says "Add a local printer or network printer with manual settings".

In the next windows, select "Use an existing port". "LPT1" will be selected by default. From the drop down menu change that to "USB..." port and click next.

When the page prompts for the drivers, select "Windows update". The driver list will be updated.

 Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Go to http://hp.care/2bYE4kP and follow the "Step 3" for instructions.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[ajuga]

Thank you for your very comprehensive reply. I had managed to sort it through the HP website.

[Jeet_singh]

Hi @ajuga,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,