HP Photosmart C4280

[electron06]

Paper stops half way, message say carriage jam. However, when push OK, paper advances through and next sheet advances half way and stops. Cycle repeats. What is wrong?

[The_Fossette]

Hi @electron06

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are getting carriage jam error when printing.

Don’t worry, I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2vksKbv

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[electron06]

I watched the recommended video and tried all suggestions. Unfortunately, The printer continues to do the same repeated action. Paper advances half way into the printer and stops. A carriage Jam message occurs and when you push OK the paper advances through the printer and a new sheet is taken and advanced to the same point and stops. It is a very stuborn machine. It does the same thing ever time. Does anyone know what may be wrong?

Thanks, electrono6

[The_Fossette]

Hi @electron06

I would like to know whether you are able to make a copy?

Also, I recommend you to update the firmware of the printer and check if it helps.

Follow the steps in the below article to update the firmware.

http://hp.care/2vlchUA

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[electron06]

No, I can not make a copy. The printer behaves consistently as I have described with no connection to a computer. It simply moves paper half way and stops. Then only when I press OK does it pass the paper throughthe printer and takke a new piece of paper and does the same thing.

I can't get it to do anything else.

Thanks for your help, electron06

[MKazi]

@electron06

Hi,

as @The_Fossette is out of the office, I'm replying to you. I have read your post comprehensively. You've done a remarkable job performing the steps. 

I would like to know the following information to assist you better:

• Did you perform the steps from the link provided in the earlier posts?
• Does the carriage move freely if you try to move it with your hand? If the carriage is stuck then it indicates a hardware issue and you may reachout to our HP phone support to explore the hardware service options for your printer. 

If the carriage moves freely then I suggest you to perform a reset on the printer. This will restore the printer to its original factory condition. I have sent you a private message with the steps to reset the printer. 

I sincerely hope this fixes the issue. Let me know. Good luck! 🙂

[electron06 · Accepted solution]

Thanks for your help. I did exactly what you stated and everything responded as you suggested. However, The error message comes up as: Carriage Jam. Clear carriage jam. Press ok.

I have checked very very carefully the carriage and there is no carriage jam. Now what?

electron06