HP Photosmart C4680 won't print, is beeping, displays a red "X" and constantly says "Scanning"

[osbg2]

HP Photosmart C4680 won't print, is beeping, displays a red "X" and constantly says "Scanning"

This question has been asked many times and no one has replied as  this is a known issue.

Can this be fixed or should I purchase a new printer?

[Kumar0307]

Hi @osbg2

Welcome to the HP Support Community. I'd be happy to assist you. This seems like a hardware issue with the printer. Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

Also, make sure the print carriage inside the printer is moving freely.

Refer to the steps mentioned in this document.

Hope this helps! Keep me posted. 

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