HP Photosmart C5383 All-In-One

[Kroyff]

Hello.
Something happened to the HP Photosmart C5383 All-In-One MFP
namely: in case of switching on of the printer on the display the text "The general very much the printer 0x61011be5" appears
How to cure it?
Thanks.

[sandytechy20 · Accepted solution]

@Kroyff

This is a great location to get assistance! I read your post and see that you are getting 0x61011be5 error message.

I would like to help you resolve this issue. 

Reset the printer.

• Turn on the printer.
• Wait until the printer is idle and silent before you continue.
• Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
• Remove the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.

Click here to refer the document and perform troubleshooting steps to fix this issue.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[Kroyff]

Hello.
Thank you that responded.
Made that procedure that you described, unfortunately it didn't help.
And to make as it is described, it didn't turn out as it is possible to catch the carriage with cartridges (that to derive them) only having disconnected the printer from a network at the moment when the carriage is in a zone of a drostup (that I also made). Did a procedure for the description further, only set cartridges too also as well as derived, that is caught the carriage when it was in an access zone, having disconnected the printer from a network. The printer recognized cartridges, they are recently bought, but the display gives the same error message 0x61011be5.
Rang in service center of HP, but roofing felts didn't understand me there, roofing felts I didn't understand them, they told that they don't repair this model of the printer any more, already later I thought that they so answered, probably without having understood me, thought that I wanted to repair probably the printer on a warranty, but today found a workshop which agrees to repair the printer, on Thursday I will go. But wanted to hear your council. To carry to me it to repair, or still it is possible to try to make something?
This model of the printer is expensive to me, to printing quality there were no claims, and the most important Photosmart C5383 supports the printing on CD/DVD disks.

[sandytechy20]

@Kroyff

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

It seems to be a hardware issue.

I request you to contact HP phone support for assistance.

Cheers.

[Kroyff]

Strange, but fact.
Addressed in a workshop on repair of electronics, in company service center was refused to be accepted in repair, having told that this MFP model isn't repaired any more.
In a workshop on repair replaced a pendulum gearwheel, and everything earned.
Kickshaw.
And here company service center disappointed...

[sandytechy20]

@Kroyff

“I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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