HP Photosmart C7280 Pump Motor Stalled

[Don_Williams]

How do you perform a "hard reset"?

Thanks

[joulem]

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@RunningFree wrote:

- Have a C7280. Only use original HP ink cartriges.

The printer had been on for quite some time (a day or two). First error to appear was Ink System Failure. Error 0xc19a0035.

Turned printer off then back on. When turning printer on, I had a pump motor stalled error. Pressed Ok to continue...Printer started intializing. Then a whole bunch of creeking, belt movement and what sounded like gear hopping !

Then a new error appeared: Ink system has failed. Unable to copy, receive faxes or print. Error 0xc05d0082.

Followed HP procedure stated in this forum post: http://h30434.www3.hp.com/t5/Other-printing-questions/ink-system-failure-Oxc19a0035/td-p/340422. I tried it about 10 times to try to resolve the issue, but to no avail every time... No amount of key sequencing, code clearing, resetting, unplugging, waiting and replugging did any good.

- All levels showed correctly in HP Solution Center. Yellow ink level was showing low.

--> Solution found: Replaced yellow cartridge but also, ENERGETICALLY removed and reinserted each and every of the 6 cartridges several times. ENERGETICALLY as in I've got nothing left to lose at the epitome of frustration kinda jerking to and fro movement under the lid. Picture it...

After closing the lid, the printer did it's "initialization" sequence once more (message on screen: printer preparation occuring - do not interrupt) and it didn't sound any better than before: the now all too familiar grinding sound like "I didn't press the clutch enough and shoved the stick into gear anyway" started it off, followed by the pulley humping roller belt tug of war... Usually THE CODE would appear not long after. BUT WAIT ! What's this ?! A new warning appeared: CLEAR PAPER JAM. There was none... Pressed Ok. And waited some more. The sequence seemed endless. But finally, it rolled to a stop. No more crash code.

Not satisfied with this, I had the printer perform a head alignment. Went fine. Then I had it clean the print head. Went well. Did the intermediate clean too. Went well also. I then printed a test page, a diagnostic page and a sample page. Everything works fine now.

I know it sounds too damned simple but, it worked for me: ENERGETIC CARTRIDGE REPLACEMENT. Who would of thought...

My cheeriest hi-five to each of you for whom my solution would work. My most heartfelt sympathies to you who tried yet another solution - mine - only to have it also utterly fail...

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Thanks, RunningFree!

Shortly after my earlier post, I also found that removing and reinserting the ink cartridges does work, but in my case, has to be done pretty much every time I want to print using that printer.

Hopefully the solution is more permanent for the rest of you.

[joulem]

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@Don_Williams wrote:

How do you perform a "hard reset"?

Thanks

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For this particular device (like I stated from an earlier post), in order to perform a hard reset, you have to hold down  # and 6 when powering on.

[Don_Williams]

Thanks for help.  Code #6 did not work, but then I realized I had the wrong model number in subject line.  My printer is a model C6180.  I do get the error code "0xc05d0082".  Thanks for fast reply.

Don Williams

[Carolina-Duke]

Thank you all SO much. I had the pump motor stalled, ink issue etc.  This was an exasperating problem.  I took out all the cartridges and put them back in and all is fine.  Thanks for letting others know your fix!

[netmastr]

Tried the pull cartridges out and put back in...vigorously....and shazam.....it worked!

[OtisLHubbard]

I tried restarting...followed the procedure selected for the

  hp printer error 0xc05d0082

Did not work.

Then,  I downloaded and ran the HP diagnostic utility.

Click here: HP Print Diagnostic Utility - HP Customer Care (United States - English)

The printer then began working.

Stay tuned. 

[nc3man]

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@RunningFree wrote:

--> Solution found: Replaced yellow cartridge but also, ENERGETICALLY removed and reinserted ...

Well, it took about 3 tries to be as energetic as RunningFree, but THANK YOU. Fingers crossed to see how long it continues to work.

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[debb1148]

We own an HP 7280 All-In-One printer and recently had an error message stating the pump motor stalled.  After clearing what could have been a paper jam and canceling all documents we searched the HP Support site for what to do.  We shut down the printer correctly and then restarting it, all not resolving the problem.  Finally searching online for others who have the same problem we found the solution.  After seeing the message, click okay and allow the printer  to go though all its bumps and grinds.  Then remove all the ink cartrigdes and shut the lid to the printer.  The printer will go through all the sounds and some new ones and them give you and ink cartridges missing message.  Open the lid and replace the ink cartridges.  Then close the lid and allow the printer to go through all its readjustments.  That solved the problem for us.  Our printer is working well again!  We use only new HP cartridges.

[draw62]

I followed your recommendation of removing the ink cartriges and replacing them when prompted and the problem was resolved, at least for now.

Thank you

Barrington